How do I set it up?

No matter what service you have chosen unlimited Premium Fixed, Extra or Magnum, your service may require an outdoor modem (router required). This will depend on where you are located in relation to the signal. The outdoor modem will be placed on the outside of your house with a cable pulled inside modem. This outdoor modem wire will connect to your router. The antenna will be pointed toward the base station which will communicate wireless broadband Internet to you. A professional installer will do this for you.

How secure is it to surf on the network?

Your connection is very secure. We use 4G state-of-the-art security protocols that protect your communication with the Internet. These are activated automatically and are operating at all times. No one else can "listen in" to your Internet connection

How do I know if I am in the coverage area?

On the homepage, click the "Buy Now" button and enter your address. Our system will determine if you are in coverage. You will get a message if you are not, and if you are you will proceed to pick out services. You can also call us at  1800-310-3515 and we will check for you.

Can I expand my fixed service to cover my entire home/business?

Yes you can with an, outdoor modem device that you connect to an indoor router. The internet modem is outdoor only, this device extends to exterior of your home. A separate wireless router purchase will be necessary. All Un Premium Fixed services includes professional installation.

What types of devices can I use on the network?

With the modem you can use any type of device with Wi-Fi capabilities (computers, smart phones, iPhones, Android devices, tablets etc.).

How do I get my Smartwify device?

This device is part of your service. It will be installed by a professional upon your scheduled service.

Can I move my outdoor modem to a new location?

If the move is to another point on the same dwelling, the answer is "yes". The modem has to remain pointed in the exact same direction as it originally was without obstructions between it and the horizon.

If you are moving to new address, please call us to arrange assistance with the move and get you back online as soon as possible.

Is your service affected by the weather?

Weather has no effect on Smartwify 4G service

We go to a warmer climate during the winter. Can I suspend my service?

Yes you can! We offer a vacation package that keeps your account active for a low nominal charge for as long as you are gone. Just call us at 800-310-3515 to arrange a vacation package. There is no other service charge or hidden fees and you can apply any existing prepaid active service to the vacation service charge. During this time, your modem should be turned off. You will be unable to use the Internet until you call us and reactivate your service.

Does your service still work during a power outage?

The network is built to the same high standards as other commercial service providers such as cellular and telephone networks. We have our own battery and standby power sources to keep the network running.

We do not supply a backup power source for the outdoor modem at your home. If you do have an Uninterruptible Power Supply (UPS) for your computer system, be sure to have the SynKro power adapter plugged into the UPS power as well. Then, your Internet connection should be good to go as long as the UPS is active. Our outdoor modem draws less than 30 watts. Your USB modem will work as long as the computer itself.

Disclosure on Service Descriptions

All services (Unlimited Premium, Unlimited Premium Plus and Unlimited Premium Magnum) are delivered via the Cambium PMP family of proprietary technology products from Cambium Networks.  (Formerly known as Motorola Canopy.) The networks we use are configured by the synKro cloud intelligence to have a Maximum Information Rate (MIR) of nominally 4 Mbps, 10 Mbps, or 20 to 25 Mbps for the downlink and nominally 1 Mbps, 2 Mbps or 3 Mbps for the uplink for the Premium, Premium Plus and Premium Magnum, respectively.   When network loading increases, the radio's built in congestion management technology attempts to maintain the throughput for all active connections at the same relative level and is independent of the type of data in use. The impact on the connection's speed will be a decrease in both the down and up directions and not necessarily in direct proportion to the stated "up to" speeds.

The radio network operates with a nominal baseline latency of less than 10 milliseconds (msec) for the radio link itself ("the last mile network").   As the network is loaded with uses, latency will increase as the radio attempts to maintain its overall performance. The net effect is that latency will increase for all subscribers by approximately like amounts, up to several times the baseline latency.  

The radio network we use operates in radio spectrum shared by others.  While we monitor performance and work to minimize the impact of other users on the Internet experience of our subscribers, interference may arise at any time and is generally out of our control.

All the preceding information is accurate when the radio network is behaving normally and radio conditions are favorable.  By radio conditions, we specifically mean that the radio path between our network and the subscriber locations is unobstructed and there is minimal noise present in the form of  interference. Obstructions in the path and noise will degrade the radio performance. Such degregations may not impede the overall subscriber experience as the radio will use various technical means to mitigate such conditions until the point where the connection begins to exhibit increasingly poor performance as the conditions degrade past the point where the corrective techniques are unable to compensate.   When that happens, the effective speed of the connection will rapidly decrease and the latency will increase dramatically until the connection become unusable.

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